Virgin Media Community

[Darthtrancer]

Hi, I installed my new 1gb router with no issues and on day on got around 980mbs.. I was happy with that but the next day I was hitting 400mb max and now just over 500mb. I was hoping that one of your tekkies could take a look at this your end please.

Many thanks in advance

Paul Barrett

[Kain_W]

Thanks for raising your issue Darthtrancer,

Welcome to the community!

Sorry for any issues faced regarding this, can I ask are these tests over a wired connection?

Let us know,

[Darthtrancer]

Hello, thanks for helping me. Yes its a wired connection. Nothing has changed since day one except the speed.

Thanks again

Paul

[Martin_N]

Thank you for that information. Can you confirm if the speed test is being done on a laptop or computer?

Can you confirm if you're still only getting the 400mb on those tests?

^Martin