Virgin Media Community

[ensalmo]

I have recently upgraded but speed is not more than 300mb. 

[legacy1]

By wireless?

[ensalmo]

Yes

[Adduxi]

VM do not guarantee wifi speeds, only wired to the Hub.

What speed do you get wired directly to the Hub, with a Cat 6a cable and a gigabit capable device using www.samknows.com/realspeed ?

You could also try splitting the SSID as below and manually choosing the 5Ghz channel on your wifi device.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.

[Kain_W]

Hi ensalmo,

Thanks for your post and welcome back to the community!

So sorry for any issues faced with your service.

From checking our service I can't really find any readings that would attribute to speed issues.

Are you able to try a wired speed test to determine if the issue is solely Wi-Fi?

Thanks,

[ensalmo]

I could not do the changes by accessing the Hub especially this step

Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.

[legacy1]

Wireless speed is fine if you think you can do better get your own wifi router with 1Gb ports and use hub in modem mode.

[Hayley_S]

Hello @ensalmo,

Welcome back, thanks for posting.

I am sorry for the issues with your internet.

I checked our system, we can see nothing wrong with your area which could be causing these issues. Also everything looks within spec on the up/down streams. 

I would recommend using our self help pages on how to improve your Wi-Fi.

Many thanks,