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Samuel81
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15mbps on 100 connection, regular cut-outs (Area 21)

Hi everyone! Just switched from plusnet to your company on this Monday.

I have a problem today, my download speed is going only up to 15mbps instead of 100, yesterday was fine, only today i have this issue.

Can someone help me please? I already tried everything, modem reset, switched off and on...but nothing works.

Hope to receive help from you guys 🙂

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jb66
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Message 2 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

What are you using to test your speed and how is it connected? 

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Samuel81
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

Thanks a lot for your answer!

 

I am using speed test by Ookla and i tried with both cable and wifi... same

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gary_dexter
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Message 4 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

Are you Speedtesting with a wired connection?


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Samuel81
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Message 5 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

Yes! But i tried also on wifi... same

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Samuel81
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Message 6 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

@jb66

SpeedSpeed

 

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Samuel81
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Message 7 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

I really don t know why it's like that... yesteday was fine, and now it's worst than Plusnet... 😞

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Buffer6
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Message 8 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

Have you tried Check service status, click on the link at the top right of the page

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Samuel81
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Message 9 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

Already did that, all good....the problem is the speed... when i am doing the test, it start with a spike of 80mb/ps and after goeas to 15mb/ps till the end of the test..

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Samuel81
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Message 10 of 44
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Re: 15mbps on 100 connection, regular cut-outs (Area 21)

https://imgur.com/99SCFbC 

 

This is my situation now guys

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