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15mbps on 100 connection, regular cut-outs (Area 15)

Hi,

for the last 4 weeks at least, I've had consistently low speeds on my supposed 100mbps connection, averaging about 15mbps recently but occasionally going down to just 4mbps.

This is over wifi, unfortunately I can't find an ethernet cable to test a direct connection, but distance or obstacles between laptop and router don't make much of a difference.

I'm also experiencing regular interruptions of the internet, usually with the wifi dropping and taking a few minutes to re-appear and accepting connections. Going by the lights on the Hub (3.0) it doesn't seem to be rebooting. This happens more frequently in the evenings, and fairly reliable around 1am.

If it helps, I'm in area 15.

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Re: 15mbps on 100 connection, regular cut-outs (Area 15)

Hi, feel free to private message me with your vm acc number and area ref and I’ll run some checks for you.

ian 


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