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zippekat
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15Mbps on a 150Mbps package!

I accepted low connection speeds in the early part of the lockdown, for obvious reasons. What I did expect was for VM to increase capacity in response to match the demand. Now I know that is easier said than done, but it's now been over a month and the situation is getting worse, not better.

It is now routine to start my laptop every morning and spend the first 30-60 minutes checking connection speed, struggling to get a basic service, switching networks, using my phone as hotspot, yadda-yadda-yadda.

And the VM Service Status check glibly reports "No issues ..." !!!!

All this when I'm paying (through the nose) for a purported 150Mbps service!

Speedtest result - 15Mbps 

2020-05-01 10_29_49-Speedtest by Ookla - The Global Broadband Speed Test.png

 

 

Can anyone from Virgin explain how this qualifies as acceptable service? And more to the point - are there any plans to do anything about it?

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gary_dexter
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Alessandro Volta
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Re: 15Mbps on a 150Mbps package!

What speeds do you get wired direct to the hub?


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kushik
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Re: 15Mbps on a 150Mbps package!

Virgin are quite clearly throttling download speeds. My 1 Gig service which has always given me consistently over 600Mbits on my phone has, since a couple of days ago, only managed 55Mbits......almost exactly 55

It's a little too consistent a speed (through various test) to be anything but a speed throttle being applied in the Virgin network.

Of course, Virgin are never going to admit to this even though the evidence is compelling

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zippekat
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Re: 15Mbps on a 150Mbps package!

Generally between 70-90 Mbps.

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zippekat
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Re: 15Mbps on a 150Mbps package!

Plumbing new depths today. When was the last time you saw an Upload speed higher than the Download speed?

Spoiler until image loads: 2.8 Mbps vs 7.95 Mbps

22020-05-04 10_08_47-.png

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