Virgin Media Community

[gerryb79]

Hello, 

I recently had VM installed on the 500MB package. However from the outset have not had anything higher than 300 when connected to 5G - had to split the router as all devices kept dropping out on smart WiFi. Most often I can’t get higher than 150.
As you can see, this is the latest from 500MB broadband. If there is more than one streaming device on the network, nothing works.

Tried rebooting, checked the cables and it’s getting worse - Hub 3. Nothing wrong in my area also - G72.

any help would be appreciated.

 

[apcyberax]

what speed do you get wired?

[gerryb79]

I have just done a wired test and I am only get 240 on instead of 500. This afternoon the test on 5G WiFi had a speed of 19.