Hi @chriscpenman.
Thanks for your post 🙂
I'm sorry to hear you've been experiencing ongoing intermittent service issues, I can appreciate how frustrating this must be and we apologise for any inconvenience caused.
Thanks for linking the BQM, that definitely doesn't look the healthiest.
I've managed to locate your account and I can see the Hub hasn't been rebooted in 30 days, I'd advise doing this first as this will help refresh the diagnostics on our end.
Thanks,