So as of Monday this week I've been forced to work at home, like a lot of other people - but this is being made incredibly difficult (often impossible) thanks to my internet speed suddenly nose-diving into the floor.
Current set up is the SuperHub 1, connected via ethernet cable to my PC, paying for a 100mbps connection - and I'm getting a max of 1.2, and an average of about 0.7.... Whilst I understand that this Covid19 pandemic is putting more strain on the net, losing about 99% of my speed is utterly ridiculous.
What's more frustrating is I've been through everything Virgin has suggested to me online, which has made no difference, and I can't get through to talk to anyone (I was even left waiting a full 2 hours before giving up the other day).
What do people of the forums? Am I going to be left in limbo for the next 3 months, unable to run my business?
Ok so first thing is to ask for the hub 3; you have the hub 1 which is b barely supported. Virgin have said their network can cope with the added stress although I don't think that is entirely true. Ring virign up and ask for the hub 3; the best time to call is early morning around 8 when they open, I did this and got connected straight away. Virgin Media has now closed all their international call centres so waiting time is around 1 hour on average the best way to get connected quick is ring early as soon as they open.
If I Have Tried To Help You Hope It Helps: I am fairly knowledgeable about technology in general and will try to help you to the best of my ability.
Sky World Customer (TV), Virgin Media Fibre Optic Gig1; Virgin Media Phone Package
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