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Tapatrick
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100mb speed now only 24mb

Just checked my internet speed. Usually it is in the 90's now only 20-25mb. I am working from home and use wired connection to router and need the speed for my work.

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MikeRobbo
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Alessandro Volta
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Re: 100mb speed now only 24mb

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Tapatrick
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Re: 100mb speed now only 24mb

Thanks MikeRobbo for the great info. Today the speeds are back up to 110mb+... but I will store your post for later reference.

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MikeRobbo
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Alessandro Volta
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Re: 100mb speed now only 24mb

Set up the BQM anyway, it doesn't interfere with anything and is useful to have at hand.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Padmecat
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Re: 100mb speed now only 24mb

I'm having the same issue - it happens really often, 100mb speed ramps down to about 24mbs. 

Just set up the BQM as per the instructions from the first helpful answer - now what? 

here is the link 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ad17cd7aeb12b2f1ddf6d332000df346c2...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ad17cd7aeb12b2f1ddf6d332000df346c2... 
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MikeRobbo
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Alessandro Volta
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Re: 100mb speed now only 24mb


@Padmecat wrote:

... snip ...


If you want assistance please start your own thread.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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