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Charlyg1
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100m speed dropped to 1-2!

Hi 

Have gone through the suggested process online to no avail. I am trying to work from home so this is really frustrating and can’t get through to the call centre. I have a Hub 3 and have a solid white light but a flashing green internet light. 

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Kev_B
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Re: 100m speed dropped to 1-2!

Hi Charlyg1,

Welcome to our community 🙂 I'm sorry to hear your have dropped so low lately, that's definitely not what we want to see.

I've run some tests to your hub and the equipment our end, and I don't see anything our end to explain the slow speeds.

I just want to check, are all your devices getting the same speeds fo 1-2 Mbps, or is it a particular device? It's possible there could be interference on the wifi side of things, could you try a wired testing a device on a wired connection to help understand the problem better please? If the speeds are OK wired but still slow wireless, there are a number of things you can try with our 'How do I improve my WiFi speed?' article. Just click 'No' on the first option and you'll be able to select the scenario you're currently experiencing (white power light & green wifi light).

Let me know how you get on.

Kev

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Charlyg1
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Re: 100m speed dropped to 1-2!

Thank you for your reply 

in the meantime I managed to get hold of someone at Virgin and have been sent a new hub which seems to be working now. 

Paul_DN
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Re: 100m speed dropped to 1-2!

Hi Charlyg1,

 

 

 

Thank you for the update, really glad to hear the new router has done the job, if you have any further issues please let us know.

 

Regards

 

Paul.

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