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100Mb Fail

Last 2 days have been getting low speeds, today being particularly bad, as low as 1.7Mbs, or 1/58th of speed I'm supposed to see.

Lost count of the number of times I've reset/unplugged router, checked "my service status", only to be told that I'm a **bleep** and why am I bothering the almighty Virgin God when there's CLEARLY not an issue in my area.

Pages won't even load, just telling me how sorry they are for not being able to find that server, because the download speed is so ridiculously bad.

I managed, after about 3 hours of &^%£ing about with this %^*" "service", to find there IS and "intermittent" fault. Speed went up to 100Mbs, then instantly fell back to sub 7Mbs.

Also tried to install a BQM, as suggested in another post about this abhorrent "service", only for that page to time out as well, so I can't even monitor this POS.

You're a joke of a company.

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Alessandro Volta
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Message 2 of 6
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Re: 100Mb Fail

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: 100Mb Fail

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1227000000-233256 qam12
2219000000-1.529256 qam11
3235000000-2.737256 qam13
4243000000-3.537256 qam14
5251000000-3.237256 qam15
6259000000-2.937256 qam16
7267000000-2.537256 qam17
8275000000-237256 qam18
9283000000-1.937256 qam19
10291000000-1.938256 qam20
11299000000-1.537256 qam21
12307000000-1.937256 qam22
13315000000-237256 qam23
14323000000-1.537256 qam24
15347000000-1.438256 qam25
16355000000-238256 qam26
17363000000-2.538256 qam27
18371000000-2.738256 qam28
19379000000-3.238256 qam29
20387000000-338256 qam30
21395000000-336256 qam31
22403000000-3.538256 qam32
23411000000-438256 qam33
24419000000-437256 qam34



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked332221613193255
2Locked29.1103012636808015
3Locked37.3150
4Locked37.3150
5Locked37.6892
6Locked37.6640
7Locked37.6818
8Locked37.6441
9Locked37.670
10Locked38.6100
11Locked37.640
12Locked37.640
13Locked37.690
14Locked37.6311
15Locked38.900
16Locked38.650
17Locked38.660
18Locked38.670
19Locked38.690
20Locked38.6170
21Locked36.3150
22Locked38.6100
23Locked38.6140
24Locked37.6460

 

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Re: 100Mb Fail

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000954.625512064 qam1
2394000904.3512064 qam4
3462000514.375512064 qam3
4537000634.475512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network Log

Time Priority Description

28/10/2020 15:11:24criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:06:48Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:06:45criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:06:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:05:42criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:05:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:04:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:03:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:02:52criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:02:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:02:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:02:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:01:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 15:00:18Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:59:46criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:58:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:58:36criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:58:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:58:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/10/2020 14:58:21Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: 100Mb Fail

You have noise on the Downstream Channels 1 & 2, likely from a bad connection.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If they are all OK it will need an engineer to put right.

You can either phone in (08:00 is the best time) or wait on here for a few days (6 to 7 days average) until one of the VM Forum Staff comes along.

If you wait on here Do Not bump the thread it will put it further down the VM 'to do list'.

 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: 100Mb Fail

Hey @CrapbandUser,

 

Sorry to hear of the issues that you've been having with your services, how has it been going since you last posted?

 

I have been able to locate your account and can see that we are carrying out some maintenance on the network in your area today and you may find that you do not have any Virgin Fibre, Virgin Phone, Interactive TV, Catch Up TV, TV On Demand and TiVo® service home menu at the moment.

 

The estimated time for this to be resolved is 3pm today, I hope that your services go back to normal after the maintenance work has been completed. Please let us know if you have any further issues.

 

Regards

Steven_L

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