Last 2 days have been getting low speeds, today being particularly bad, as low as 1.7Mbs, or 1/58th of speed I'm supposed to see.
Lost count of the number of times I've reset/unplugged router, checked "my service status", only to be told that I'm a **bleep** and why am I bothering the almighty Virgin God when there's CLEARLY not an issue in my area.
Pages won't even load, just telling me how sorry they are for not being able to find that server, because the download speed is so ridiculously bad.
I managed, after about 3 hours of &^%£ing about with this %^*" "service", to find there IS and "intermittent" fault. Speed went up to 100Mbs, then instantly fell back to sub 7Mbs.
Also tried to install a BQM, as suggested in another post about this abhorrent "service", only for that page to time out as well, so I can't even monitor this POS.
Have you checked the 'Check Service Status' at the top of the page ?
If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.
Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.
If everything above is OK we need do some more troubleshooting; to start with …
Can you please
Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter.
Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.
Hub 4 When the page appears LOG IN then click ‘Check Router Status’.
Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.
Sorry to hear of the issues that you've been having with your services, how has it been going since you last posted?
I have been able to locate your account and can see that we are carrying out some maintenance on the network in your area today and you may find that you do not have any Virgin Fibre, Virgin Phone, Interactive TV, Catch Up TV, TV On Demand and TiVo® service home menu at the moment.
The estimated time for this to be resolved is 3pm today, I hope that your services go back to normal after the maintenance work has been completed. Please let us know if you have any further issues.