I am constantly having problems with the speed of my internet, and I am so fed up of getting nowhere with Virgin, I want an engineer to sort this problem out for good.
The problem is with both wired and wireless, I get speeds of 512kbps to 14.1mbps, it takes forever to download and update on my console. When it works it’s OK for a while then reverts back, I have reset the hub so many times, I have checked the cables so many times, I have had tech support adjust the settings so many times and the hub has been moved so is nowhere near any wireless equipment. Is it that the Virgin Media hub is not worth the plastic it is made of. Sometimes it is like being on dial up. I want this sorting ASAP. Failing Virgin Media not resolving the issue I want my contract cancelling free of charge.
consoles are notoriously poor for connectivity speed testing - can you do speed tests like this and see what you get. ____________________________________
As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected
If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.
Report back what that gets.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.