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ESR1968
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100MB Speed like a Dodo

I am constantly having problems with the speed of my internet, and I am so fed up of getting nowhere with Virgin, I want an engineer to sort this problem out for good. 

The problem is with both wired and wireless, I get speeds of 512kbps to 14.1mbps, it takes forever to download and update on my console. When it works it’s OK for a while then reverts back, I have reset the hub so many times, I have checked the cables so many times, I have had tech support adjust the settings so many times and the hub has been moved so is nowhere near any wireless equipment. Is it that the Virgin Media hub is not worth the plastic it is made of. Sometimes it is like being on dial up. I want this sorting ASAP. Failing Virgin Media not resolving the issue I want my contract cancelling free of charge. 

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jbrennand
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Re: 100MB Speed like a Dodo

consoles are notoriously poor for connectivity speed testing - can you do speed tests like this and see what you get.
____________________________________

As you expect >100Mbps then connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot you device into windows safe+networking mode to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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jpeg1
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Re: 100MB Speed like a Dodo

 As John says, you will need to measure with a laptop or similar on a wired connection. 

Console speeds are vary unreliable, and some display MB instead of Mb which is a difference of 8x.

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Sofia_B
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Re: 100MB Speed like a Dodo

Hi @ESR1968

 

Thanks for your post 🙂 

 

I'm so sorry to hear you're experiencing slow speeds, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

Are you able to run a wired test as advised by the community above? This will give us an accurate idea of the actual speeds you're getting. 

 

I've managed to locate your account via your profile information, and I'm having trouble reaching the Hub to run some diagnostics for you. Is this currently turned off or in modem mode? 

 

Thanks, 

Sofia
Forum Team



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