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Jwalker88
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10 Mbps download speeds

Hello all, 

Since mid December last year I have experienced painfully slow download speeds. Ranging from 5-25mbps. Constant buffering which I never had before on streaming sites. 

I pay for the m350 broadband at around 52 pounds. 

Today I contacted virgin asking for a refund, only to be offered 20 pounds in very bad, barely understandable English on the messenger!

Has anyone else had this issue and any luck getting their hard earned money back? Given the charges about to rise I feel it may be time to switch suppliers if some fix isn't forthcoming. 

Any tips on improving speeds back to the 300mbps I was receiving before and getting my money back?

Screenshot_20210119-112409.png

 

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carl_pearce
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Re: 10 Mbps download speeds


@Jwalker88 wrote:

Hello all, 

Since mid December last year I have experienced painfully slow download speeds. Ranging from 5-25mbps. Constant buffering which I never had before on streaming sites. 

I pay for the m350 broadband at around 52 pounds. 

Today I contacted virgin asking for a refund, only to be offered 20 pounds in very bad, barely understandable English on the messenger!

Has anyone else had this issue and any luck getting their hard earned money back? Given the charges about to rise I feel it may be time to switch suppliers if some fix isn't forthcoming. 

Any tips on improving speeds back to the 300mbps I was receiving before and getting my money back?

Screenshot_20210119-112409.png

 


Could you create a BQM and post the 'Live Link'?

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Jwalker88
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Re: 10 Mbps download speeds

Thanks for the reply, not the most tech savvy guy so I wouldn't know how to post a live link. Below is the results though. 

Screenshot_20210119-181925.png

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apcyberax
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Re: 10 Mbps download speeds

what speeds do you get wired on a laptop or PC with a gigabit network card

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carl_pearce
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Re: 10 Mbps download speeds


@Jwalker88 wrote:

Thanks for the reply, not the most tech savvy guy so I wouldn't know how to post a live link. Below is the results though. 

Screenshot_20210119-181925.png


Not the speed test, the 'Broadband Quality Monitor' I linked to.

Follow the instructions provided on the site.

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Jwalker88
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Re: 10 Mbps download speeds

https://www.thinkbroadband.com/broadband/monitoring/quality/share/36188aa5997bce6ea0626847d248ff0bbe393025

I think that is it Carl. Thanks for your patience with me 

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Jwalker88
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Re: 10 Mbps download speeds

I don't have a pc or laptop. Everything is through the wifi. Only thing on the ethernet is my smart tv. 

 

Sorry bud

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apcyberax
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Re: 10 Mbps download speeds

VM do not guarantee speeds by wifi. Only by wired connections with devices that can support the speeds

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carl_pearce
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Re: 10 Mbps download speeds


@Jwalker88 wrote:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/36188aa5997bce6ea0626847d248ff0bbe393025

I think that is it Carl. Thanks for your patience with me 


It starts from the time you create it so will take a few hours to populate with meaningful data, 24 hours to give the whole picture (Good or Bad).

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Jwalker88
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Re: 10 Mbps download speeds

Funnily enough I've now reached the super sonic speeds of 47mbps so I'm a happier chap. Alas, I fear it won't last long. Thanks again for your help Carl.

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