1 gig upgrade

[pablopist]

ok had a superhub3 and was on 350 service with good speeds on router and via my vpn router

was offered volt 1gig upgrade and superhub4 which came and i activated however my speeds arent much better via superhub 4 wired or wifi and via my vpn router have slowed to probably 20percent of what i was getting before feel like cancelling package and going elsewhere

also have read a few other posts checked the hub 4 config file and which is cmreg-vmdg640-bbt076-b.cm is that correct for 1 gig service

[jbrennand]

Can you post up all the data from the config file - it will be obvious if its1GB or still on 350

[pablopist]

on
true
true
3.1
cmreg-vmdg640-bbt076-b.cm
n Service Flow
12950
1230000450
42600
ervice Flow
12949
55000270

[jbrennand]

Yes thats the 1GB config file

Can yo test speeds as below and see what is being delivered to the Hub.
____________________________________________________________

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode” (https://www.virginmedia.com/help/virgin-media-hub-modem-mode ). This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers as Chrome sometimes gives odd results.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.
There are many posts on here (I have a list of ~30!) where QoS software, anti-virus, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets. For examples of why... see message 7 in the first thread and 9 in in the second and 3 in the third

https://community.virginmedia.com/t5/Speed/HUB-5-and-IGB-wifi/td-p/5088163

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-Ethernet-Speed/m-p/5060946#M484321

https://community.virginmedia.com/t5/Speed/Upgrade-from-M600-to-Gig1-no-speed-change-with-Hub-4/td-p...

[pablopist]

Well the plot gets harder sams 

says if im using my gaming laptop with cat 6 cable the router is getting 

1194 and giving laptop 984 

however at my other office Skt which is hardwired i get around 580

wifi at best high 400mbpd

my vps router asus rt ac88u at best 50mbps which before was way higher 

[jbrennand]

What is... "office Skt" ?

Hub4 is only wifi5. So will max out at ~ 600. Need wiffi6 equipment to get higher - see tudors post - in message 4 here....

https://community.virginmedia.com/t5/Networking-and-WiFi/Slow-gig1-internet/m-p/5084267#M488775

[pablopist]

Thanks for reply i had ethernet skt 

hardwired to upstairs office and it was done a few years ago prob cat5

it appears my problem is asus rtac88u gaming router and privatevpn if i use there windows app on pc dont get much drop in speed however router is dropping speed down massively this never happened with hub3 very strange

[legacy1]

Their a lot of speed loss when doing VPN on a home router.

If you really think speed was better on 350 you can go back as for a theory why 1Gb make your VPN slower could be down to the hub rate limiting curve on 350 that slowed packets to the asus router allowing for better speed for the VPN.

or theory No. 2 the hub 4 is worse then the hub 3 

[pablopist]

Thanks for reply i am going to take my router up to my daughters who is on 500mb service via hub4 see if its the same will ask some of my friends locally see if anyone is on 350 service 

[legacy1]

As you can test VPN on PC and depending on the VPN type are you able to test TCP vs UDP tunnel types for speed?