1 gig random speeds

[Amnesiac73]

Hello all, I know this has been posted numerous times but ‘every’ issue can be different so…..

Upgraded to the 1 gig service yesterday and got to say I am having issues. My 500 meg service, the wifi dl speeds were between 400-480, into the hub 3 i was getting 500-550ish (I use the hub in modem mode with an Asus RT-82 router). 

Tried the Hub 4 in and out of modem mode but wifi speeds are very up and down (literally!). Ranging from 280-600 but upload speeds are spot on (about 50-55). Speeds into the modem range from 680-870 and upload speeds are, again 50-55. Is this all correct? I was expecting a bigish change to the speeds.

Spoke to an advisor snd they said everything looks ok their end and that they are sending me a pod to help increase wifi speeds but not 100% sure this will fix anything.

Any support will be greatly appreciated. Ive included some data from the status.

Thanks

[Amnesiac73]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700000	38.520599	5120 KSym/sec	64QAM	2
2	39400000	37.270599	5120 KSym/sec	64QAM	4
3	46200000	37.770599	5120 KSym/sec	64QAM	3
4	60300000	39.020599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	1	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[Amnesiac73]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	339000000	9.900002	40.366287	QAM256	26
1	139000000	12.500000	38.983261	QAM256	1
2	147000000	12.000000	38.983261	QAM256	2
3	155000000	11.900002	40.366287	QAM256	3
4	163000000	11.599998	40.366287	QAM256	4
5	171000000	11.300003	38.983261	QAM256	5
6	179000000	11.000000	38.983261	QAM256	6
7	187000000	10.900002	40.946209	QAM256	7
8	195000000	10.699997	40.946209	QAM256	8
9	203000000	10.400002	40.366287	QAM256	9
10	211000000	10.099998	38.983261	QAM256	10
11	219000000	9.699997	38.983261	QAM256	11
12	227000000	9.400002	38.983261	QAM256	12
13	235000000	9.000000	38.983261	QAM256	13
14	243000000	8.800003	40.366287	QAM256	14
15	251000000	8.400002	38.983261	QAM256	15
16	259000000	8.699997	38.983261	QAM256	16
17	267000000	8.900002	38.983261	QAM256	17
18	275000000	9.000000	40.366287	QAM256	18
19	283000000	9.099998	40.366287	QAM256	19
20	291000000	9.500000	38.983261	QAM256	20
21	299000000	10.300003	38.983261	QAM256	21
22	307000000	10.300003	40.366287	QAM256	22
23	315000000	10.099998	40.366287	QAM256	23
24	323000000	10.000000	40.946209	QAM256	24
25	331000000	10.000000	40.366287	QAM256	25
27	347000000	9.599998	40.366287	QAM256	27
28	355000000	9.199997	40.366287	QAM256	28
29	363000000	8.800003	38.983261	QAM256	29
30	371000000	8.400002	40.366287	QAM256	30
31	379000000	8.500000	40.366287	QAM256	31

[Amnesiac73]

0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	40.366287	0	0
1	Locked	38.983261	0	0
2	Locked	38.983261	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	38.983261	0	0
6	Locked	38.983261	0	0
7	Locked	40.946209	0	0
8	Locked	40.946209	0	0
9	Locked	40.366287	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.983261	0	0
13	Locked	38.983261	0	0
14	Locked	40.366287	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	0	0
18	Locked	40.366287	0	0
19	Locked	40.366287	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	40.366287	0	0
23	Locked	40.366287	0	0
24	Locked	40.946209	0	0
25	Locked	40.366287	0	0
27	Locked	40.366287	0	0
28	Locked	40.366287	0	0
29	Locked	38.983261	0	0
30	Locked	40.366287	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

42

4.9

72724284

9

[Amnesiac73]

Network Log

Time Priority Description

Thu Dec 30 09:39:20 2021	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:39:21 2021	3	Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:39:21 2021	4	T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:39:21 2021	3	REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:40:11 2021	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:40:23 2021	6	SW Download INIT - Via Config file ;kfoA,.iyewrkldJKDHSUBsgv
Thu Dec 30 09:43:04 2021	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:43:04 2021	4	Disruption during SW download - Power Failure
Thu Dec 30 09:43:17 2021	6	SW Download INIT - Via Config file 87dsfd;kfoA,.iyewrkldJKDH
Thu Dec 30 09:43:20 2021	6	CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 718757; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:44:37 2021	6	SW download Successful - Via Config file
Thu Dec 30 09:47:08 2021	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 11:10:16 2021	4	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 11:10:16 2021	6	DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 13:14:12 2021	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 31 07:27:47 2021	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Adduxi · Accepted solution]

Your Downstream power levels are too high and will need reduced by VM.  Range should be -6 to +10.  Phone this in or wait here a day or two for a VM Mod to pick this up.

VM do not guarantee wifi speeds, only the speed to the Hub.  

[Amnesiac73]

No idea what that means but thanks!

[Adduxi]

---

@Amnesiac73 wrote:

No idea what that means but thanks!

---

Just means some of your your 3.0 Downstream Channels are over 10. So they are out of range I.e too high.   😊

[Travis_M]

Hi @Amnesiac73

Thanks for posting on our community forum!
 

How is your connection today?

Regards

[Amnesiac73]

Directly to the router.

Wifi 6 next to the router.

389 DL and 40.6 UL if the picture doesn't work.