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Amnesiac73
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1 gig random speeds

Hello all, I know this has been posted numerous times but ‘every’ issue can be different so…..

Upgraded to the 1 gig service yesterday and got to say I am having issues. My 500 meg service, the wifi dl speeds were between 400-480, into the hub 3 i was getting 500-550ish (I use the hub in modem mode with an Asus RT-82 router). 

Tried the Hub 4 in and out of modem mode but wifi speeds are very up and down (literally!). Ranging from 280-600 but upload speeds are spot on (about 50-55). Speeds into the modem range from 680-870 and upload speeds are, again 50-55. Is this all correct? I was expecting a bigish change to the speeds.

Spoke to an advisor snd they said everything looks ok their end and that they are sending me a pod to help increase wifi speeds but not 100% sure this will fix anything.

Any support will be greatly appreciated. Ive included some data from the status.

Thanks

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Amnesiac73
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Re: 1 gig random speeds

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000038.5205995120 KSym/sec64QAM2
23940000037.2705995120 KSym/sec64QAM4
34620000037.7705995120 KSym/sec64QAM3
46030000039.0205995120 KSym/sec64QAM1

 

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0010
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

 

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Amnesiac73
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Re: 1 gig random speeds

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

263390000009.90000240.366287QAM25626
113900000012.50000038.983261QAM2561
214700000012.00000038.983261QAM2562
315500000011.90000240.366287QAM2563
416300000011.59999840.366287QAM2564
517100000011.30000338.983261QAM2565
617900000011.00000038.983261QAM2566
718700000010.90000240.946209QAM2567
819500000010.69999740.946209QAM2568
920300000010.40000240.366287QAM2569
1021100000010.09999838.983261QAM25610
112190000009.69999738.983261QAM25611
122270000009.40000238.983261QAM25612
132350000009.00000038.983261QAM25613
142430000008.80000340.366287QAM25614
152510000008.40000238.983261QAM25615
162590000008.69999738.983261QAM25616
172670000008.90000238.983261QAM25617
182750000009.00000040.366287QAM25618
192830000009.09999840.366287QAM25619
202910000009.50000038.983261QAM25620
2129900000010.30000338.983261QAM25621
2230700000010.30000340.366287QAM25622
2331500000010.09999840.366287QAM25623
2432300000010.00000040.946209QAM25624
2533100000010.00000040.366287QAM25625
273470000009.59999840.366287QAM25627
283550000009.19999740.366287QAM25628
293630000008.80000338.983261QAM25629
303710000008.40000240.366287QAM25630
313790000008.50000040.366287QAM25631
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Amnesiac73
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Re: 1 gig random speeds

0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26Locked40.36628700
1Locked38.98326100
2Locked38.98326100
3Locked40.36628700
4Locked40.36628700
5Locked38.98326100
6Locked38.98326100
7Locked40.94620900
8Locked40.94620900
9Locked40.36628700
10Locked38.98326100
11Locked38.98326100
12Locked38.98326100
13Locked38.98326100
14Locked40.36628700
15Locked38.98326100
16Locked38.98326100
17Locked38.98326100
18Locked40.36628700
19Locked40.36628700
20Locked38.98326100
21Locked38.98326100
22Locked40.36628700
23Locked40.36628700
24Locked40.94620900
25Locked40.36628700
27Locked40.36628700
28Locked40.36628700
29Locked38.98326100
30Locked40.36628700
31Locked40.36628700



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096759


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked424.9727242849
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Amnesiac73
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Re: 1 gig random speeds

Network Log

Time Priority Description

Thu Dec 30 09:39:20 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:39:21 20213Registration RSP rejected unspecified reason;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:39:21 20214T6 Timeout and retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:39:21 20213REG RSP not received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:40:11 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:40:23 20216SW Download INIT - Via Config file ;kfoA,.iyewrkldJKDHSUBsgv
Thu Dec 30 09:43:04 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:43:04 20214Disruption during SW download - Power Failure
Thu Dec 30 09:43:17 20216SW Download INIT - Via Config file 87dsfd;kfoA,.iyewrkldJKDH
Thu Dec 30 09:43:20 20216CM-STATUS message sent. Event Type Code: 3; Chan ID: N/A; DSID: 718757; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 09:44:37 20216SW download Successful - Via Config file
Thu Dec 30 09:47:08 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 11:10:16 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 11:10:16 20216DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Dec 30 13:14:12 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Dec 31 07:27:47 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Adduxi
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Re: 1 gig random speeds

Your Downstream power levels are too high and will need reduced by VM.  Range should be -6 to +10.  Phone this in or wait here a day or two for a VM Mod to pick this up.

VM do not guarantee wifi speeds, only the speed to the Hub.  

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Amnesiac73
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Re: 1 gig random speeds

No idea what that means but thanks!

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Adduxi
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Re: 1 gig random speeds


@Amnesiac73 wrote:

No idea what that means but thanks!


Just means some of your your 3.0 Downstream Channels are over 10. So they are out of range I.e too high.   😊

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Travis_M
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Re: 1 gig random speeds

Hi @Amnesiac73

 

Thanks for posting on our community forum!
 

How is your connection today?

 

Regards

Travis_M
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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Amnesiac73
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Re: 1 gig random speeds

D12CDFEE-A164-4B91-8E9D-2EFC9B8A2F6A.jpegDirectly to the router.

7BA5437A-1A8D-4C50-AD04-F726B306279D.jpegWifi 6 next to the router.

 

389 DL and 40.6 UL if the picture doesn't work.

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