Virgin Media Community

[rysiek2221]

Hi 

I have a problem with the download speed from my server FTP 

im connecting  ethernet Hub4 1 Gig

I did a modem reset, nothing helps

What is the reason it is downloading so slowly? Thank you for help

[jbrennand]

Can you do this to check what speeds are being delivered to the Hub.
___________________________________________________________

Connect a 1GB enabled computer/laptop, with up to date drivers, via a NEW and working Cat5e/6a ethernet cable, directly to the Hub which you have put into “modem mode”...

(https://www.virginmedia.com/help/virgin-media-hub-modem-mode ).

This ensures that NO other devices are connected

Test speeds at https://speedtest.samknows.com/ - try on 2 different browsers.

If they are still low – boot your device into Windows safe+networking mode - to disable any potentially interfering software - and try again.

There are many posts on here (I have a list of ~30!) where QoS software, unknown/flaky software, old network card drivers, corrupted browsers, bad cables or other connected devices are limiting speeds on tests.

Report back what that gets.

[Martin_N]

Hi rysiek2221,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your broadband service. 

Have you been able to try the suggestions from jbrennand?

If so, please do let us know how they went?

^Martin

[rysiek2221]

Hi

So I did everything  jbrennand said 🙂 It looks like the speed is ok for several seconds and then drops just like in the picture

6a ethernet cable

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

26	339000000	6.9	38.6	QAM256	26
1	139000000	7.6	38.6	QAM256	1
2	147000000	7.4	39	QAM256	2
3	155000000	7.4	39	QAM256	3
4	163000000	7.4	39	QAM256	4
5	171000000	7.4	38.6	QAM256	5
6	179000000	7.3	39	QAM256	6
7	187000000	7.3	39	QAM256	7
8	195000000	7.4	40.4	QAM256	8
9	203000000	7.3	39	QAM256	9
10	211000000	7	39	QAM256	10
11	219000000	6.7	39	QAM256	11
12	227000000	5.9	38.6	QAM256	12
13	235000000	5.8	38.6	QAM256	13
14	243000000	6.4	38.6	QAM256	14
15	251000000	6.6	39	QAM256	15
16	259000000	7	39	QAM256	16
17	267000000	6.8	39	QAM256	17
18	275000000	6.9	38.6	QAM256	18
19	283000000	6.9	38.6	QAM256	19
20	291000000	6.9	39	QAM256	20
21	299000000	7.6	39	QAM256	21
22	307000000	7.5	39	QAM256	22
23	315000000	7.3	39	QAM256	23
24	323000000	6.8	38.6	QAM256	24
25	331000000	6.6	39	QAM256	25
27	347000000	7	39	QAM256	27
28	355000000	5.9	38.6	QAM256	28
29	363000000	5.5	39	QAM256	29
30	371000000	5.7	39	QAM256	30
31	379000000	5.8	39	QAM256	31

[rysiek2221]

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

26	Locked	38.605377	0	0
1	Locked	38.605377	0	0
2	Locked	38.983261	0	0
3	Locked	38.983261	58	0
4	Locked	38.983261	32005	0
5	Locked	38.605377	0	0
6	Locked	38.983261	0	0
7	Locked	38.983261	0	0
8	Locked	40.366287	25	0
9	Locked	38.983261	0	0
10	Locked	38.983261	7042	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	38.605377	0	0
14	Locked	38.605377	0	0
15	Locked	38.983261	0	0
16	Locked	38.983261	0	0
17	Locked	38.983261	12700	0
18	Locked	38.605377	0	0
19	Locked	38.605377	0	0
20	Locked	38.983261	0	0
21	Locked	38.983261	0	0
22	Locked	38.983261	0	0
23	Locked	38.983261	0	0
24	Locked	38.605377	0	0
25	Locked	38.983261	0	0
27	Locked	38.983261	0	0
28	Locked	38.605377	0	0
29	Locked	38.983261	0	0
30	Locked	38.983261	0	0
31	Locked	38.983261	0	0

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

40

6.3

333585707

93

[Adduxi]

Where is your "server FTP" located ?  Can you post a trace route ?

[Hayley_S]

Hello @rysiek2221,

Welcome back, thanks for posting.

I am sorry for the issues with your speed.

I have checked our system and everything seems to be within spec, also no outages in your area.

Can you tell me if you are using any third party router? Also how is your wired connection?

Many thanks,

[rysiek2221]

This is the test today 😞 

I use Virgin Media Hub 4 

 

im pay for 1 Gig ?

[Steven_L]

Thanks for coming back to us @rysiek2221.

Was that latest test via a wired or WiFi connection?

I have checked our system again and everything seems to be good for your connection to be as it should, also there are no outages in your area.

Would you like to order a WiFi pod to help improve your connection?

Regards,

Steven_L

[rysiek2221]

Ok, I came back 🙂 after the visit of another engineer who changed my Hub 4 to a new one, everything was back to normal 🙂 

I will add that earlier it connected me only to the Manchester server and now it connects me closer to me like Sheefild  etc.