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1.70-5 Mbps download speed, paying for 50 Mbps

Hello,

 

I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Would it be possible to look into this for me, thanks. 

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000004.938256 qam1
2147000000540256 qam2
31550000003.940256 qam3
41630000004.440256 qam4
51710000004.640256 qam5
6179000000540256 qam6
7187000000540256 qam7
81950000004.640256 qam8
92030000005.140256 qam9
10211000000740256 qam10
112190000005.831256 qam11
122350000004.640256 qam13
132430000005.440256 qam14
142510000006.340256 qam15
152590000006.640256 qam16
162670000005.840256 qam17
172750000004.940256 qam18
182830000004.940256 qam19
19291000000540256 qam20
202990000003.540256 qam21
213070000002.940256 qam22
223150000002.740256 qam23
233230000003.740256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.936330233464
2Locked40.31421086247134
3Locked40.322129026262450
4Locked40.388468721825340
5Locked40.389135842384154
6Locked40.38818617480
7Locked40.31117576236
8Locked40.9573753029
9Locked40.3470462703
10Locked40.9274371427
11Locked31.68431333341721443433
12Locked40.31991742133359
13Locked40.934484537
14Locked40.3263871594
15Locked40.9185851117
16Locked40.9146751939
17Locked40.924887490
18Locked40.324411472
19Locked40.3204971270
20Locked40.327080452
21Locked40.922405581
22Locked40.32857199583
23Locked40.9309751530

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000050.5512064 qam11
23940000051512064 qam12
35370000049.5512064 qam10
46030000049512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0070
2ATDMA0090
3ATDMA0060
4ATDMA0060




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Re: 1.70-5 Mbps download speed, paying for 50 Mbps

Network Log
Time Priority Description
10/11/2020 19:13:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:34 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:9 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:2 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:13:1 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:12:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:12:38 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:11:58 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 19:11:56 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:22:50 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:22:50 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:12 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:1 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:21:0 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:48 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:48 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:10 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/11/2020 18:20:10 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: 1.70-5 Mbps download speed, paying for 50 Mbps

Massive downstream error levels, you probably need a technician visit.  But have you tried rebooting the hub?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Re: 1.70-5 Mbps download speed, paying for 50 Mbps


@williamgkc wrote:

Hello,

 

I am experiencing slow internet usually in the afternoon and evening, I can barely load images or videos. Would it be possible to look into this for me, thanks. 

  Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000004.938256 qam1
2147000000540256 qam2
31550000003.940256 qam3
41630000004.440256 qam4
51710000004.640256 qam5
6179000000540256 qam6
7187000000540256 qam7
81950000004.640256 qam8
92030000005.140256 qam9
10211000000740256 qam10
112190000005.831256 qam11
122350000004.640256 qam13
132430000005.440256 qam14
142510000006.340256 qam15
152590000006.640256 qam16
162670000005.840256 qam17
172750000004.940256 qam18
182830000004.940256 qam19
19291000000540256 qam20
202990000003.540256 qam21
213070000002.940256 qam22
223150000002.740256 qam23
233230000003.740256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.936330233464
2Locked40.31421086247134
3Locked40.322129026262450
4Locked40.388468721825340
5Locked40.389135842384154
6Locked40.38818617480
7Locked40.31117576236
8Locked40.9573753029
9Locked40.3470462703
10Locked40.9274371427
11Locked31.68431333341721443433
12Locked40.31991742133359
13Locked40.934484537
14Locked40.3263871594
15Locked40.9185851117
16Locked40.9146751939
17Locked40.924887490
18Locked40.324411472
19Locked40.3204971270
20Locked40.327080452
21Locked40.922405581
22Locked40.32857199583
23Locked40.9309751530

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000050.5512064 qam11
23940000051512064 qam12
35370000049.5512064 qam10
46030000049512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0070
2ATDMA0090
3ATDMA0060
4ATDMA0060





You have a SNR issue on one of your downstream channels.

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Re: 1.70-5 Mbps download speed, paying for 50 Mbps

And your upstream levels are too high, will need an engineers visit

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000050.5512064 qam11
23940000051512064 qam12
35370000049.5512064 qam10
46030000049512064 qam9

 

Upstream levels should be around 40dBmV

 

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