Hay there @robcatherall
Welcome to our Community and for your first posts to our Forums - sorry that you've been having some issues with your broadband service recently. Thanks so much to @DJ_Shadow1966 for interpreting your network logs and taking a look for us all.
I have been able to locate your account from your Forum information and can see that your power levels are lower than we'd expect and are out of the parameters we would like. This would require a technician and I can see that you have since been in touch, chatting with Tech Support and have once scheduled 🙂
You can check the date and time of this via your online account - you can even reschedule it if you need to - virg.in/myVM
Please do pop back once you've had your visit to let us now how things have gone.
Cheers