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geezerjoe
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0.5mbps download

I am fuming! Why can I not talk to anyone at VM?

my area is experiencing massive speed issues. I confirmed with neighbours and a friend 1 mile away and we are all getting 0.5 to to 1mbps download speed.  It’s unusable yet the service status says no known issues in BR4 area

how on earth can we fix this if we can’t speak to anyone 

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jbrennand
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Re: 0.5mbps download

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually only covers >1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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