Virgin Media Community

[tstoddart]

 Hi guys

Have been having major problems with my connection dropping out frequently.

I was given a fix date of yesterday. The intermitted connection seems better, but now I have almost no upload speed which is making working from home almost impossible.

The problem has been occurring intermittently for a month or two now.

Any help really appreciated. Router Status below.

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	139000000	Locked
Ranged Upstream Channel (Hz)	46200000	Locked
Provisioning State	Online

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	42.5	5120	64 qam	3
2	39400000	42.3	5120	16 qam	4
3	25800185	41.8	5120	16 qam	6
4	32600000	42.3	5120	64 qam	5

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	139000000	3.5	38	256 qam	1
2	147000000	3.4	38	256 qam	2
3	155000000	2.9	38	256 qam	3
4	163000000	2.7	38	256 qam	4
5	171000000	2.2	38	256 qam	5
6	179000000	2	38	256 qam	6
7	187000000	1.7	38	256 qam	7
8	195000000	1.5	38	256 qam	8
9	203000000	1.2	38	256 qam	9
10	211000000	1	37	256 qam	10
11	219000000	1	38	256 qam	11
12	227000000	0.7	37	256 qam	12
13	235000000	0.7	37	256 qam	13
14	243000000	0.5	37	256 qam	14
15	251000000	0.2	37	256 qam	15
16	259000000	0	37	256 qam	16
17	267000000	0	37	256 qam	17
18	275000000	-0.4	37	256 qam	18
19	283000000	0	37	256 qam	19
20	291000000	0	37	256 qam	20
21	299000000	1.2	37	256 qam	21
22	307000000	0.7	38	256 qam	22
23	315000000	1.2	38	256 qam	23
24	323000000	1	38	256 qam	24