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0.45 download on 250 volt package

connert1992
On our wavelength

I’ve recently switched my broadband from m500 to the new Volt 250 package as I went out of contract on the m500 and the price was extortionate. 

I’ve been on the volt 250 package for just under a week and for the past 2 days I’ve had between 0.45mbs - 15mbs download and around a constant 9mbs upload. 

what gives? I’m paying for speeds up to 250mbs and in the first week it hasn’t even come close to reaching that. 

2 REPLIES 2

Cardiffman282
Super solver

Check for local faults on 0800 561 0061. Try a 60 second pinhole reset of the hub. Ultimately keep in mind your 14 day cooling off period here. 

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Alex_RM
Forum Team
Forum Team

Hi connert1992,

Thanks for posting and sorry to hear you've had some connection issues. 

I've had a look at things from our side, and see you've been able to contact us. If you do still need help with anything please let us know.

Alex_Rm