0.45 download on 250 volt package

[connert1992]

Any reason why the service is so bad on Volt 250mbs? I’ve recently switched my package from M500mbs as the price out of contract was extortionate, I’ve had volt 250mbs for about a week and the past 2 days I’m floating between 0.45mbs to 15mbs download speed and 9mbs upload. This is ridiculous 

[Matthew_ML]

Hey connert1992, thank you for reaching out and I am sorry to hear this,

From checking at our side I can see there is an outage happening in the area which is due to end on the 16/11/23.

This will affect the performance of the connection whilst this is happening sorry.