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Strode
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0.2mb upload for past 4 months

Hello,

My upload speed has been around 0.2mb for about 4 months now.

Every time I call virgin media I'm told "we know there's a fault in the area" but no one has come to fix it. I know of 3 others on the same street with the same problem. 

A 0.2mb speed is pointless. I cannot even upload attachments to my emails.

BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/debc9a7676f718c97c5cee0f727f3493d2...

Can anyone advise me on what to do to fix this?

Thanks

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MikeRobbo
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Alessandro Volta
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Message 2 of 12
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Re: 0.2mb upload for past 4 months

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then Advanced Settings > Tools > Network Status.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again.

Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
Strode
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Message 3 of 12
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Re: 0.2mb upload for past 4 months

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1402750000-3.540256 qam30
22027500000.240256 qam9
3210750000040256 qam10
4218750000-0.240256 qam11
5226750000-0.440256 qam12
6234750000-0.540256 qam13
7242750000-0.940256 qam14
8250750000-1.240256 qam15
9258750000-1.740256 qam16
10266750000-240256 qam17
11274750000-240256 qam18
12282750000-1.740256 qam19
13290750000-1.540256 qam20
14298750000-1.440256 qam21
15306750000-1.440256 qam22
16314750000-1.540256 qam23
17322750000-1.740256 qam24
18330750000-1.940256 qam25
19370750000-2.540256 qam26
20378750000-340256 qam27
21386750000-3.440256 qam28
22394750000-3.540256 qam29
23410750000-3.440256 qam31
24418750000-3.440256 qam32

 

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Strode
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Message 4 of 12
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Re: 0.2mb upload for past 4 months

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3141410
2Locked40.910020
3Locked40.912310
4Locked40.911250
5Locked40.912960
6Locked40.914170
7Locked40.317210
8Locked40.921390
9Locked40.324950
10Locked40.326630
11Locked40.930720
12Locked40.933470
13Locked40.938840
14Locked40.947680
15Locked40.945470
16Locked40.943660
17Locked40.946480
18Locked40.349250
19Locked40.371910
20Locked40.3101630
21Locked40.9109170
22Locked40.3136750
23Locked40.3159820
24Locked40.3178860

 

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Strode
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Message 5 of 12
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Re: 0.2mb upload for past 4 months

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13260000038512032 qam5
23940000040512032 qam4
34620002440.5512064 qam3
45370010440.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA00110
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Message 6 of 12
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Re: 0.2mb upload for past 4 months

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
DHSUBsgvca69834ncxv9873254k;f



Primary Downstream Service Flow

SFID10958
Max Traffic Rate117000047
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID10957
Max Traffic Rate10500047
Max Traffic Burst16320
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

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Strode
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Message 7 of 12
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Re: 0.2mb upload for past 4 months

Network Log

Time Priority Description

09/01/2021 20:40:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 20:40:20criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 20:14:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 20:14:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:13:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:10:8criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:08:7Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:08:2Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:08:2criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:08:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:08:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:53Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:53criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:52Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:12Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/01/2021 19:07:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Message 8 of 12
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Re: 0.2mb upload for past 4 months

Hello 

I've noticed a pattern. 

From 12pm to 2am the packet loss is between 30 to 60%

From 2am to 12pm there is no packet loss.

Is this an oversubscription issue?

Can virgin media resolve this?

Or do I need to switch provider?

Thanks 

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MikeRobbo
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Alessandro Volta
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Message 9 of 12
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Re: 0.2mb upload for past 4 months

Your >> BQM << is horrible and is showing a bad connection somewhere.

My advice is to try a reboot using the following method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

While the Hub is powered off go around all the accessible co-ax connectors inside and outside to ensure that they are finger tight.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then check your connection again.


*********************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************************
BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Message 10 of 12
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Re: 0.2mb upload for past 4 months

Thanks,

I did this at around 6pm but still the same issue.

Will the forum team send out an engineer? Because one is clearly required. 

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