website and email blocked on wifi

[richardahughes]

my website www.richardahughes.com and my email which is linked to my domain are both blocked when I am on my home network. If I access them via my mobile data (also Virgin) I can access them easily.

I get a "This site can’t be reached" message and my email account is unable to connect to its servers.

I've tried checking my site via an online VPN and I am able to access it there.

I've tried turning off websafe but that doesn't work.

help please

thanks,

Rich

[John_GS]

Hi @richardahughes 

Thanks for posting and welcome to the community. Sorry to hear your website isn't accessible. I have tried it on my Virgin Media wifi and it does indeed work today (loving the bird picture, that one of your paintings as well?).

Should therefore be sorted but let me know if not.

Best wishes.

[richardahughes]

Thanks, but it's still the same. Other sites work fine just mine... Must be a router issue as it's all devices on my network. I've looked through the settings but can't see anything wrong.

Yes, my paintings thank you 😊

[用心棒]

Are you using any security product from Comodo because VirusTotal shows their Xcitium Verdict Cloud service currently has your site flagged for Phishing.

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[richardahughes]

Thank you for your help. I run a WordPress site and my email account, but nothing unusual on it. No idea why my site would be flagged for Phishing. The only plug ins I have are : contact form 7, litespeed, smush and Google sitekit.

Do you have any advice on how to figure this out? 

Many thanks

[用心棒]

You will need to investigate how to report the false positive phishing detection to Comodo; the following detection information will need to be quoted Valkyrie Verdict when reporting. It does seem though that this is not the cause of the issue raised.

To help troubleshoot the issue, from a desktop or laptop device, consider try the following commands within a Command Shell in Windows or a Terminal elsewhere and post the result output  here after redacting any personal information from it:

1. query DNS for site's IP Address:
   

   nslookup www.richardahughes.com

2. Trace route to site from Windows:
   

   tracert www.richardahughes.com

   or from elsewhere:
   

   traceroute www.richardahughes.com

For example:

C:\Users\用心棒>nslookup www.richardahughes.com
Server:  cache1.service.virginmedia.net
Address:  194.168.4.100

Non-authoritative answer:
Name:    richardahughes.com
Address:  91.238.164.172
Aliases:  www.richardahughes.com


C:\Users\用心棒>tracert www.richardahughes.com

Tracing route to richardahughes.com [91.238.164.172]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  [ R E D A C T E D ]
  2     1 ms     1 ms     1 ms  [ R E D A C T E D ]
  3    10 ms     9 ms     9 ms  [ R E D A C T E D ]
  4    10 ms    11 ms     8 ms  [ R E D A C T E D ]
  5     *        *        *     Request timed out.
  6    20 ms    12 ms    12 ms  uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
  7    22 ms    12 ms    12 ms  213.46.174.118
  8    12 ms     *       12 ms  ldn-bb1-link.ip.twelve99.net [62.115.122.188]
  9    10 ms    10 ms    11 ms  ldn-b4-link.ip.twelve99.net [62.115.126.39]
 10    14 ms    11 ms    12 ms  sotasolution-ic-336732.ip.twelve99-cust.net [80.239.195.207]
 11    14 ms    13 ms    12 ms  xe-0-1-0.rt1.ksp.racksrv.com [83.137.224.126]
 12    13 ms    13 ms    13 ms  cp164172.hpdns.net [91.238.164.172]

Trace complete.

C:\Users\用心棒>

[richardahughes]

Thank you again for your help.

here is what it showed:

Microsoft Windows [Version 10.0.22000.1936]
(c) Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>nslookup www.richardahughes.com
Server: cache1.service.virginmedia.net
Address: 194.168.4.100

Non-authoritative answer:
Name: richardahughes.com
Address: 91.238.164.172
Aliases: www.richardahughes.com

C:\WINDOWS\system32>tracert www.richardahughes.com

Tracing route to richardahughes.com [91.238.164.172]
over a maximum of 30 hops:

1 131 ms 139 ms 59 ms 192.168.0.1
2 * * * Request timed out.
3 395 ms 274 ms 267 ms cdif-core-2b-xe-210-0.network.virginmedia.net [62.252.57.81]
4 * * * Request timed out.
5 194 ms 234 ms 259 ms uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
6 270 ms 252 ms 169 ms 213.46.174.118
7 * * * Request timed out.
8 399 ms * 123 ms ldn-b4-link.ip.twelve99.net [62.115.126.37]
9 165 ms 115 ms 123 ms sotasolution-ic-336732.ip.twelve99-cust.net [80.239.195.207]
10 164 ms 115 ms 263 ms xe-0-1-0.rt1.ksp.racksrv.com [83.137.224.126]
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

[用心棒]

Your trace route shows:

• the destination 91.238.164.172 is not reached
• it is not a Virgin Media issue as traffic travels beyond their network

Try the following command to see if you get any response:

ping richardahughes.com

Contact the site operator to query if they are blocking access to your home network's public IP  Address.

[richardahughes]

Thank you so much. The hosting company had blocked my ip when I changed my password and other devices tried too often to check my email. All sorted!!!