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chancer4545
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websafe security settings

hi i click on the button fir websafe settings but it wont let me get into the websafe settings page - just returns to the same page - advertising a paid service im not interested in

 

 

 

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用心棒
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Re: websafe security settings

Does the issue persist when using browser's incognito / private mode; either press Ctrl + Shift + N or Ctrl + Shift + P to access mode.

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chancer4545
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Re: websafe security settings

Thanks but yes i tried incognito mode and different browsers - same problem

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用心棒
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Re: websafe security settings

The forum team are best placed to take this forward to resolution; issue has been flagged to them however be aware it may take them a few days to responds?

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Emily_G
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Re: websafe security settings

Thanks for the post Chancer4545 and welcome to our community.

 

We are not allowed to change the websafe options our side usually but due to this error, depending on what you would like to do we can assist.

 

Please let us know which setting of this you're wanting to use or are you just wanting to switch this on or off?

 

Thanks, Emily.

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chancer4545
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Re: websafe security settings

Thanks emily - is it not possible to just fix the error? so i can explore which settimgs i want?

i have a call logged with the tech team from yesterday but im awaiting a response.

 

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Alex_RM
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Re: websafe security settings

Hi Robbo115,

 

Thanks for your reply, 

 

I've been able to locate your account using your forum details and I can see as you say we've raised an IT ticket for this. 

 

So I can get a few more details from you I've popped you over a private message.

 

Alex_Rm

 

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