a week ago
I keep getting emails from the web team saying I have successfully closed an account - the account is not me or related to me. Have I been hacked? what should I do
My first instinct is that it is phishing email - do a search for Latest Phishing News threads on this forum and you will see samples that VM have identified.
But you can tell more by looking at the header / source information - is it really from VM? Post the details here but edit out any personal email information.
If you are concerned about your account security, follow all the advice here: https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked