On Tuesday somebody added a public image to my VM communityprofile which is "not my image".
I have not added this image which is a jpeg with my community name
I can delete this I presume but have left it there until forum advise about this
As my password is 20 digits it would be almost impossible for hacking unless the images has been added by virgin.
I never publish my image on any web site, but this is not my image but has my community name as part of the file name.
Please explain how this is possible. The image may belong to another person but how has it been added to my profile withe a file name ALF28_**************.jpeg ( for security have not printed file name)
Is this a security violation, who has got into my account????
The unknown image added to my account is unknown, so belongs to "another unknown person", so should not be in my profile, do I need to delete the image or await a reply from the moderators, it is in the public, not hidden or could I hide it.
I am not sure how it got there??? wrong sex and age, not my image. I Do not recognise the person in the image.
I am not sure how long moderators will take to sort it. It is not attached to the logo.
Sorry to hear there's been an image uploaded without your knowledge. The image doesn't seem to originate from any action taken by us. I've had a look on the admin logs and the image appears to have been uploaded using a UK-based IP address that we've seen you signed in with tonight.
You can view all the IP addresses associated with your forum account by going to Edit profile (from the dropdown next to your username in the top right), and selecting the Personal information section. There do seem to be a few non-UK addresses which I'd encourage you to check. It's not uncommon to see this for anybody using a VPN, but if you don't use a VPN when accessing the forum I'd strongly recommend changing the password you use for the community and changing it if you use the same password anywhere else.
There isn't any evidence to suggest the forum platform has been subject to unauthorised access so it's more likely somebody has obtained the information by other means if there has been a login by somebody other than yourself. Rest assured the forum is just a singular account like with any other online forum, the forum system isn't tied into any of the details used for your Virgin Media account.
Thanks for the investigation, still a mystery , sure that I did not add this but have changed password for my community account
I have used a free vpn in the past so that would explain the ip addresses but stopped using this at the moment
It is possible the password may have leaked somehow, will do virus checks to make sure.
That is the odd thing that the image is nobody I know.
The steps to add an image require uploading from stored files so unlikely a glitch or wrong press could have done that.
REMOVAL OF unknown person's IMAGE-how-please advise
As the image is not mine how do I get it removed, can not see an option to remove the image or change from public to hidden
As the image belongs another person I should not display the public image in my account without permission another person, so can you remove all my images.
Any advice on that one, if I was hacked then it needs removing under data regulations, it should only be only my own image or logo displayed, I have never put my image on the community. (I did not publish this image must have been hacked or password leaked and someone messed with my account)
I'm surprised that you don't have the ability to delete the image. As the account holder I would have thought this would be possible. Perhaps @Kev_B could comment when he is next on shift.
That said, it seems as I have certain image moderation rights as a VIP Community member, I have been able to delete the image. I didn't expect this to be the case, again something for Kev_B to address.
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