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LordNelson7
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unable to reset account password

Hello,

I am currently unable to change my account password.  I have tried multiple times on Edge, Internet Explorer and also on my Samsung mobile browser with no success.

I have provided my security question answer on the webpage and have been able to choose a new password. However, when submitting the new password details I am then sent back to the beginning of the process. This has happened numerous times and I have seen posts dating back to last year regarding the very same issue.

I waited over two hours on hold to customer servicers with no luck getting through via telephone. 

I would be extremely grateful if someone could assist me to reset my password.

Many Thanks,

 

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Alex_RM
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Re: unable to reset account password

Hi LordNelson7,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you're having some issues resetting your password, I've popped you over a private message so I can help with this. (purple envelope, top right hand corner)

 

Alex_Rm

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LordNelson7
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Re: unable to reset account password

Thank you for sorting this.

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xmeganblock
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Re: unable to reset account password

I’m having the same issue and have done for months now - it’s not easy trying to get hold of someone from CS. Would appreciate it if someone could look into this for me.

thanks!

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Tom_F
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Re: unable to reset account password

Hi xmeganblock, thanks for your post.

 

Sorry to hear you've encountered the same issue when trying to reset your online account password. Let me take a look from here and see what we can do to help.

 

I'll get in touch via PM and hope to hear back from you soon.

 

Tom 

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simon2william1
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Re: unable to reset account password

Hi Guys, 

I'm having the same issue - cant reset my password

Could someone please help me 

Thanks,

Simon 

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Corey_C
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Re: unable to reset account password

Hi simon2william1,

 

Apologies for the delayed response, have you tried the online reset? https://my.virginmedia.com/forgot-details/password

Are you still needing help with the account password reset? Let us know and I'll send a private mssage.

 

Cheers

Corey C

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