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text claiming to be VM

I have received a text claiming to be from VM. Its says

Hi, its Virgin Media. we'd like to chat with you about your recent order. To begin please reply to our text messaging service with CHAT.

its from a mobile number, I tried calling it from a land line and got an American automated service that the number doesn't accept live calls. having been the victim of identity theft I am really concerned about this.

the number was 07533059206


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Re: text claiming to be VM

Hi there @KAZ5


Welcome to our Community and for your first post to our forums.


Have you recently placed an order with us?


The number you have provided is within the number range of mobile numbers we use to communicate with customers from things like orders to installation updates and deliveries. 


However, if you are ever concerned you are of course well within your right not to reply if you do not feel safe.


Under these circumstances, we would request that you call us instead and we'd be happy to check for any updates for your query.



Katie - Forum Team

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