Virgin Media Community

[maryas]

i received a text this afternoon from 07533051809 saying:

Hi there, just a reminder that we'll be closing your Virgin Media account and disconnecting your services soon.  If things have changed and you want to keep your services, please call this number 03450451303 and we'll help you sort it

To stop receiving messages, reply STOP.  For help, reply HELP.

to the best of my knowledge we have not requested for our services to be disconnected, our bills are up to date, is this real or fake?

[HowardML · Accepted solution]

Fake. VM would never contact you this way. This plague of scams keeps getting worse.

[maryas]

thank you thought it was didn't look right they get worse don't they.

[Corey_C]

Thanks for your post and welcome to the Community Forums, maryas,

Apologies for the delayed response. @HowardML is correct, this message would not have come from us. We would send this notification by post.

Our page here can help with protecting against nuisance calls and texts: https://www.virginmedia.com/help/home-phone-nuisance-calls

Thanks,

Corey C