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andrew1964
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phone call today off 01606863488 stating will sort Internet problem out,

spoke with asian accent but said his name was darren.

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goslow
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Re: phone call today off 01606863488 stating will sort Internet problem out,

Are you providing advice about this call or seeking advice about it?

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Anankha
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Re: phone call today off 01606863488 stating will sort Internet problem out,

Most likely spam. They’d probably ask you to open event viewer & then proceed to point out all the ‘errors’. This is where they’d ask either for money &/or for access to your PC.

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andrew1964
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Re: phone call today off 01606863488 stating will sort Internet problem out,

the wife took the call as i was at work but we have been having issues with wifi as it keeps dropping, so was asking if this number was from virgin.

i have got the hub 3 and since going to 200mb this has started to happen, 

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goslow
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Re: phone call today off 01606863488 stating will sort Internet problem out,

As already identified by @Anankha, this was a scam call (well documented on here and the 'Home Phone' forum).

VM would not ring you up out of the blue to offer technical support, nor would they ever ask for remote access to a customer's computer. More than likely the scammers will call again so be on your guard. Best approach is to hang up immediately and not talk to them.

If you have issues with your VM wifi connection you could try making a post about that in the 'Networking and WiFi' VM forum and the tech experts there will offer advice on that.