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emily86
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parental control

hi, I am new her, just looking for help in relation to parental control. As I have kids in the house i want to make sure that they are not able to access inappropriate websites. I had parental control on and it was working fine for months and we just discovered yesterday that it doesnt work anymore:( you can access any website with no restriction. Parental control is on on my virgin account. Rang them already and they can not see any problem:( Does anyone else have the same issue? 

Would appreciate any advice as its very frustrating:( any other provider that have better kids safety tools? 

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用心棒
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Re: parental control

Have you confirmed that Web Safe is on: https://my.virginmedia.com/my-apps/onlinesecurity/websafe/settings.html?

Web Safe's default settings should block access to https://nordvpn.com, is that what you see?

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emily86
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Re: parental control

Thanks for reply, is websafe available for irish customers? cant see that option anywhere, just parental control

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Re: parental control

Sorry, no idea as this forum is for customers of Virgin Media UK. Try here instead https://www.virginmedia.ie/customer-support/faqs/