Virgin Media Community

[fz1ncgs]

Hi everyone,

i currently have an old ntlworld.com email. account which is being hacked ....im not sure how to disable it

cheers

[Tom_W1]

Hi @fz1ncgs thanks for your post although I'm sorry to hear of your concerns raised. 

Although we wouldn't like to disable an email account if you have any use for it, we can attempt to do so if it comes to that.

However, firstly can you please attempt to reset the password to a brand new, unused password and see if this works for you first?

Many thanks

[fz1ncgs]

Hi,

i dont use the email and would rather it was deleted

[Zach_R]

Hi @fz1ncgs,

I'm going to send you a private message in a few moments so we can take a few extra details. We can then have a closer look at what's going on and what we can do.

Thanks,