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bex2624
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ntlworld account compromised

hi, 

I have an active ntlworld account that I have been using for years which has been compromised and virgin media no longer recognises my email address so I can log in and change my password.(I have forgotten my password which is why I need to log in)

Whoever has managed to gain access to it is having a field day on my social media and other accounts so I really need to change the password as a matter of urgency. 

any help would be greatly appreciated

thanks

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Emma_C
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Re: ntlworld account compromised

Hi Bex2624, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in replying, we're busier than usual. 

I do apologise that you're having issues with your email and can appreciate you're keen to get this sorted. 

Are you an active Virgin Media customer? If not then we may be restricted on how we can help and deleting the email address might be the only option we have. 

I can pop you a message however and grab some details first to decide what we can do. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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