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Fatrich67
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ntl email hacked

Hi my ntlworld email has been hacked and the password changed I have had a few threatening emails recently so guessing this has got something to do with this, no idea how to sort this out any help would be gratefully  received 

cheers

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Emily_G
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Re: ntl email hacked

Thanks for the post Fatrich67 and welcome to our community.

 

Can we please confirm if you're able to log into your My Virgin Media account? 

 

If so you can reset the password yourself here to regain access. 

 

Thanks, Emily.

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Fatrich67
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Re: ntl email hacked

HI

Yes I can log back in to my account now but when I try to open email it comes up with an error code I have contacted virgin and waiting for IT to get back to me hopefully they can sort it 

cheers

Richard

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Megan_L
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Re: ntl email hacked

 Hi Fatrich67,

Thanks for your response on this issue in regards to your email, I am sorry that this may be causing a fair amount of inconvenience. 

Do you have an update on the IT ticket you mentioned above?

If so please let me know so we can make sure you're taken care of 🙂

Thanks,

Megan_L

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Fatrich67
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Re: ntl email hacked

Hi Megan

Got email back now but it has  gmail folder with it now is that normal

cheers

 

Richard

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Lisa_CC
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Re: ntl email hacked

Hi Fatrich67 / Richard,

 

Pleased to hear you have your email back and that you're able to log into it. I hope you've secured your email account by changing the password on it to make sure it's safe. If you look at your account and see anything that is out of the ordinary such as folders or any rules or filters that you've not made, please delete them.

 

Thanks,

 

Lisa

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