my.virginmedia.com flagged as riskware threat

[Bikemad]

I just received an email "Your Virgin Media bill is ready" but was confronted with the following warning when the link was clicked:

I don't know where I should report this problem as email reply was rejected as the webteam@virginmedia.com mailbox is not monitored!

So I'm reporting it here.

Alan

[newapollo]

Hi Alan,

Thanks for picking this up, I've flagged it to the @ModTeam 

[Ashleigh_C]

Hi there @Bikemad

Thank you so much for your post and welcome back to the community forums.

I'm so sorry to hear that you have been facing this issue and thank you to @newapollo for flagging this issue.

Can I ask if you have any other security extensions at all? 

Have you been able to try to access this on an alternative browser at all? 

Thank you. 

[Bikemad]

Hi Ash_C and Dave,

I don't have any other security extensions installed, and I haven't tried with other browsers as I was able to access the site easily on Chrome by simply clicking on the "CONTINUE TO SITE" button as I was pretty confident that the riskware warning was a false positive.

I just wanted to report the problem in case other Virgin Media customers (also using Malwarebytes Browser Guard) may be more concerned due to the strong recommendation to "not continue".

I have just tried again and did not receive a warning this time, so I'm guessing that the false positive has been whitelisted since I last tried to access my.virginmedaia.com.

Alan

[Natalie_L]

Thank you for getting back to us and letting us know you have now been able to access the site. 

We will get this flagged from our side and keep an eye out for reports of the same nature. 

Thanks again for bringing this to our attention.