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my ntlworld email has been hacked

Please can you help me disable my ntlworld email account which has been hacked.

It should have been disabled when I moved house 8 years ago but has continued to work ever since so unfortunately we have continued to use it. Now we are vulnerable because the hackers will have access to our personal information

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Re: my ntlworld email has been hacked

Hi Sam31, 

Thanks for your post and welcome to our community. 

Really sorry that this has happened, and you are correct that the email address should have stopped working when you moved, this should have happened within 90 days. 

We can certainly have a look at deleting the account for you and ensure this doesn't happen again. 

So that I can do this I'm going to pop you a personal message and grab some details. 

I look forward to hearing back from you soon. 

Emma_C - Forum Team
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