Hi @caroline33 thanks for posting and welcome back to our community.
Thanks for raising this. Have you raised this with our security team? You can email them here
In the time past since this was posted the scam has been acknowledged by the internet security team as per this post
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Thanks for getting in touch!
As @Graham_A has very kindly pointed out, our Internet Security Team have identified this as a fraudulent email, If you need any more help, or have any concerns, please let me know.