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just had an email from virgin saying my device may have malware

i have had an email saying my device may have malware. my email address is used on 2 laptops and 1 iphone. I have scanned them an its not showing anything. also just checked my email address doesnt appear on https://haveibeenpwned.com/

 

as virgin says they could cut or cancel my bb im worried as both me and my wife work fom home.

i'm guessing its just linked to the 1 email addesss thats not the mail one, as none of the others got an email. what can i do?

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Re: just had an email from virgin saying my device may have malware

The notification is sent to the account holder's email address; it is not an indicator of the malware source.

The email notification is sent when Virgin Media are notified, usually by a trusted a third party, of malware behaviour emerging from your home network — neither the third party nor Virgin Media are able to identify the device(s) responsible because the network traffic they capture only lists your public IP Address.

Did the email notification name the malware detected?

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Re: just had an email from virgin saying my device may have malware

thats the odd thing its not the main account its been sent to. the main account is an ntlworld one this is a virginmedia.com email adress set up a lot later                              

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Re: just had an email from virgin saying my device may have malware

my account hold is ntl, contact is my virgin. bets thats why.

just wondering if it could be one of our works laptops and their vpns and security software. be nice if you got a clue

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Re: just had an email from virgin saying my device may have malware

@virgin support after speaking to my network admin dept at work, they have asked for some sample data on what you think is being sent. If you cant how can i get some?

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IRe: just had an email from virgin saying my device may have malware

IMHO it is unlikely Virgin Media would be in possession of such (sample) data.

I have flagged your post to the forum team who will hopefully be able to name the malware detected and third party that alerted them; be aware it can take them a few hours / days to respond.

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Re: IRe: just had an email from virgin saying my device may have malware

cheers, i will await their reply

 

you would think they would need evidence before chopping my connection.

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Re: IRe: just had an email from virgin saying my device may have malware


@loscassidy76 wrote:

cheers, i will await their reply

 

you would think they would need evidence before chopping my connection.


The sanction that your connection will be cut is a last resort.  VM would not implement this unless they get continued alerts from their security partners of issues relating to your external IP address.

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Graham

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Re: just had an email from virgin saying my device may have malware

Hi loscassidy76,

 

Thanks for posting and sorry to hear there's some confusion over the letter, I've sent you a private message as I'll need a few more details from you.

 

Alex_Rm

 

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