this is what is saying but the adress is dodgy when they took the payment normaly the other day
We're sorry to let you know that the Virgin Media could not be automatically renewed.
Something's gone wrong with your payments.
As we couldn't take the latest payment from your bank account, this amount will also need to be paid when you set up your new Direct Debit.
Remember, if you don't keep up with your payments, we may be forced to cancel your license or pass your details to a debt collection agency. To change your payment method, have a look at all your options. So, all you need to do is make sure there's enough money in your account. Or , if you prefer to pay the missed amount now, you can sign in online and pay using your debit or credit card. While you're signed in, please make sure we have your correct bank details.
Firstly though, please edit the post you just made and remove the email address which, assuming it is your real address, is now available for the whole world to see and spam you on. And also please remove the link at the bottom which actually takes you to a scam website.
Anyhow, take a look at the apparent source address, claims to be Virgin Media but actually is coming from a domain called shushbyte.com, so firstly ask yourself if VM would be sending out emails from that domain rather than one actually using their own name.
Secondly the link at the bottom which helpfully says 'Set up your new direct debit now', if you hover the mouse over to see where it links to, you can see that the website is actually a .th domain (which is Thailand), actually the link is broken so it's either already been taken down or possibly these spam 'phishing' messages have been sent out before they've managed to get the fake target website setup. No doubt it was meant to be a copy of the legitimate VM website asking you to enter all your bank details, answers to your security questions, mother's maiden name, inside leg measurement etc.