Virgin Media Community

[DandV]

I keep getting calls on my home phone and my mobile saying they are from virgin and that my router is compromised and that someone is using it and that I will be disconnected

[goslow]

All scam calls, without doubt, mentioned many times over on the VM forums. VM do not make outbound technical support calls to customers in this way. Two of the latest below

https://community.virginmedia.com/t5/Security-matters/Spam-call/td-p/4712888

https://community.virginmedia.com/t5/Security-matters/Possible-phishing-phone-calls/td-p/4712949

Avoid answering unknown caller IDs or let them go to answering machine.

If you do end up answering a scam call, hang up without speaking to them. Engaging with them in conversation is only likely to generate more scam calls to your number.

[Tudor]

There is no such thing as a “compromised” router. Total scam.

[MrHalfAsleep]

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@Tudor wrote:

There is no such thing as a “compromised” router. Total scam.

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Especially those compromised by "many countries"...  Surprised they're still doing this one.

[goslow]

But when stories like this (BBC News today) appear in the mainstream media

https://www.bbc.co.uk/news/technology-56996717

it just adds weight to the scammers' script, for those willing to listen.

[Sasha_W]

Hi @DandV, 

Welcome to the forum page and thanks for posting on here. 

Sorry to hear you're receiving these calls but I can confirm that these are spam calls so please do not pick up to them. 

You can find out how to block these calls via this link

Please do let me know if you have any further issues or queries and we are more than happy to help 🙂 
 

Thanks