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rew1mac
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identifying incoming "support" calls

In recent months there have been multiple incoming phone calls claiming to be from "Virgin technical support".  Each time there was a different number showing on caller ID.  

Question:  What number should appear on caller ID if the incoming call is genuinely from Virgin Media?  

Please send the answer to all customers.  

 

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Graham_A
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Re: identifying incoming "support" calls

Simple answer.  Virgin Media do not make unsolicited technical support calls.

In any case you cannot trust the number shown by call line ID as they can easily be faked.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Ayisha_B
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Re: identifying incoming "support" calls

Hi @rew1mac,

 

Welcome to our Community Forums and thanks for posting. 

 

As @Graham_A has correctly advised, we would not make unsolicited service calls like this. 

 

We have some useful info here on how to deal with fraudulent calls

 

Let me know if you have any further questions or concerns

 

Regards

 

 

Ayisha_B
Forum Team



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