Virgin Media Community

[artemis2]

Hi

I keep being asked for characters within the security password that was set up many years ago when we first opened an account, sadly I have no memory or idea of what this was.  

We've recently added a 360 box and to set certain options we need to provide the security password.  Is there a way to reset this password?

Thanks

D

[Portery · Accepted solution]

Go to virginmedia.com login to your account. Click on account settings > account details  and scroll down and click on edit on the telephone security details. Or go through secondary with customer service.