Virgin Media Community

[barneyp74]

My orphan ntlworld email address has been hacked and used to order game codes on ebay.

I am now locked out of the email account, although can still see it on my linked gmail inbox.

Any advice as to how to re-gain access to the account??

Have changed ebay password etc, but want to check what else is still going to the hacked ntlworld account.

[Ashleigh_C]

Hi there @barneyp74

Thank you so much for your first post and welcome to the community forums! 

I am so sorry to hear that you have faced this issue with your old account and I would be more than happy to take a look into this for you. 

I'll pop you a PM now so we can investigate please keep an eye out for the purple envelope in the top right corner alerting you to a new message. 

Thank you.