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stupet11
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hacked account

I am getting about 20+ emails being sent from my old NTL email address, that I no longer use.

I reported on another thread, but the resolution to delete account did not work. No no further response was given when I explained this.

It is worrying as I log in via my Virgin Media Account....please help stop this issue

 

Thnks

 

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John_GS
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Re: hacked account

Hi stupet11

 

Thanks for posting. My apologies for the email issue. 

 

Is this email address your primary email? If so, we cannot delete it. 

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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stupet11
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Re: hacked account

ye sit is - was told on the other thread you coudl sort it for me.

 

so what can be done - someone is sending emails from this account to lots of emails addresses a day.

 

Only way I log in is though my media account. so presumabley thay have access to that too

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stupet11
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Re: hacked account

Example of email bouncing back to 'me':

I do not use the ntl account ever - but this is becoming very intrusive and I am concearned about security issues. I wish this to be deleted

Message Delivery Failure
 
 
 
3 attachments
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John_GS
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Re: hacked account

Thanks for coming back to me. We can help you secure the account

 

I'll PM you now

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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stupet11
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Re: hacked account

No - epic fail, you did not help secure my account or resolve the issue.

 

Complete  pants.

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