I almost fell for it... I was asked to fill out my bank details to finish off my updating of my direct debit set up with virgin at the bank. I was asked for my bank ID details, which I don't know off the top of my head so came upstairs to do it on the desktop instead of my phone. Thought I'd check whether the DD had gone from my account before finishing off. Who would have guessed that Virgin Media DD had actually left my account.