I have recently received this email message from Virgin, one or more of your Virgin Media mailboxes has recently been locked due to suspicious activity being detected.
I have run Malwarebytes on my Mac and nothing is reported as a problem, it is the latest version, my email is working and is not locked.
My children have mailboxes but do not use this internet connection as they are not here.
Why have I received this?
Can I ignore this as I can't find any Malware?
A sort-of explanation from VM is in the sticky post at the top of the forum
Thank you for your post.
I am sorry to hear you received one of these emails, we do send them if something has been detected and we advise you to run malware and update/change passwords for security.
thanks very helpful
You're welcome ChrisS45.
How have things been since your last post, is everything still working okay?
I just (27 Aug 2022) had the same message. I was assured by Virgin that it was not a scam. My suspicions had been aroused because there is ©️2013 at the end of the message.
In these troubled times I do think Virgin might take a little more care over such things.
Hi pgconnolly54, thanks for the message and sorry to hear about the email, has it given you instructions on your next steps? ^Chris.
I'd already done the right things before the mail arrived. The mail just wasted my time as it looked so suspicious that I rang up Virgin Mission Control to check.
Thanks for coming back to us with an update about this, I am sorry it caused concern for you.
We will send your feedback off to the team so they can review how their Emails look to customers.
I am sorry for the confusion/concern it caused.
Is everything okay with your Mailbox now?
Believe so, thanks