email@em.virginmedia.co.uk - contract ended

[robinsoncrusoe]

Hi,

I have now had 3 emails from this address telling me that my contract has ended but the contract start date on my account is still showing last summer and apart from the April price rises nothing has, as far as I can see, changed so I'm puzzled. Can anyone clarify?

Thanks

[John_GS]

Hi @robinsoncrusoe 

Thanks for posting and welcome back to the community.

Apologies for the confusion, I'll send you a PM now to assist further.

[ExCablewala]

Hi. I'm just wondering what the resolution was to this query. I had 2 emails from same address in April advising price would remain same but 2 months ago my bill shot up and Virgin have no record  of any offer sent to me. 

[Alex_RM]

Hi ExCablewala,

Thanks for posting, and sorry for any confusion over your package.

Whilst we don't deal with package changes via this forum, I've popped you over a private message to get a few more details from you.

Alex_Rm