I have been on the message boards complaining about poor BB speed. I received a message from ? a moderator asking for my billing details ( bank details ), which I refused to give him. Is this usual procedure to confirm an identity?
Yes, it's the same type of question that would be asked if you called up and spoke to an agent over the phone, or if you used the sms/whatsapp service.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Yes, it's the same type of question that would be asked if you called up and spoke to an agent over the phone, or if you used the sms/whatsapp service.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
It's part of the verification process, generally 3 characters from your memorable, and possibly account email address, bank details, amount of last bill. It's to ensure they are talking to the account holder.
Dave
I don't work for Virgin Media. I'm a Very Insightful Person, I'm here to share knowledge. Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks The do's and don'ts. Keep the community welcoming for all. Please read the FAQ's
The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
@Johan It is one of the options the staff have to confirm your identity especially if you are not able to answer the telephone secuity passphrase request. This passphrase is also used by the online support staff to verify identity.
________________________________ Graham
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks
Your fantastic fellow community members have advised you correctly. I can see that you're now liaising with my colleague Ilyas. I will therefore leave you in his very capable hands.
