Menu
Reply
glueylewy
  • 1
  • 0
  • 0
Joining in
395 Views
Message 1 of 3
Flag for a moderator

complaint

To all you VM customers out there. On the 9/July/2020 I sent a complaint by recorded post to VM

complaining about their Indian based call centers security because I an O.A.P was scammed out of 

lot a of money, I did so on advice of the Police and surprise surprise seven weeks later I have not had a response at all and I cannot complain to CISAS until I do. I now think the time is getting near to

very near to changing supplier. So all you customers BE AWARE

Regards R Lewis

0 Kudos
Reply
Anonymous
Not applicable
381 Views
Message 2 of 3
Flag for a moderator

Re: complaint

so were you scammed by VM? how were you scammed
0 Kudos
Reply
Corey_C
  • 3.39K
  • 185
  • 269
Forum Team
Forum Team
360 Views
Message 3 of 3
Flag for a moderator

Re: complaint

Hi glueylewy,

 

Thanks for your post and for reaching out to the community forums. Very sorry to hear that you were a victim of a scam. When did you send in the complaint? Complaints can take up to 28 days before you get a reply, especially if by post. You can find more about your complaints process here https://www.virginmedia.com/content/dam/virginmedia/dotcom/images/shop/downloads/J3085_Code_of_Pract...

 

I will also send you a PM to get your contact details.

Thanks,

Corey C

0 Kudos
Reply